Terms and Cancellation Policy

This translation is provided for convenience; the Hebrew version is binding. Hebrew version (עברית)

This website is operated by Alex Hanik – Eti Flowers, business no. 307533588, HaPisga 20, Merkaz Ma'aravit, Karmiel, postal code 2183104 (“the shop” or “we”).

These terms apply to every order placed on the website. Placing an order means you agree to them.

• You choose products, fill in the details of the person ordering and of the recipient, choose delivery or store pickup and a date, and pay.
• After a successful payment an order number is shown. We may call you to coordinate or to confirm details.
• A product whose price is marked “by arrangement” is ordered by phone or WhatsApp.
• If we are unable to supply an order (for example, a product is out of stock and there is no suitable alternative), we will let you know and refund the full amount paid.
• If there is a clear mistake in the price or description of a product, we will let you know before preparing it, and you can choose to continue, or to cancel and receive a full refund.

• All prices on the website are in shekels (₪) and include VAT.
• Delivery fees are set by town and shown at checkout before payment. In Karmiel delivery is free above a certain amount, as shown in the delivery price list.
• Payment is by credit card (and Apple Pay on devices that support it), in a single payment, on a secure page of the payment processor Cardcom.
• You enter your card details with Cardcom only. They do not reach us and are not stored by us.

• We deliver to Karmiel, the Misgav communities and other towns in the Galilee. The full list and prices are in the delivery price list.
• Same-day delivery: for orders placed by 19:00 Sunday to Thursday, and by 14:00 on Friday.
• The shop is closed on Shabbat and there is no delivery. On holiday eves the hours may change.
• The delivery arrives during the day you chose. You can ask for a time in the notes and we will try, but we cannot promise an exact time.
• Store pickup: from the shop at HaPisga 20, Merkaz Ma'aravit, Karmiel, during opening hours, on the date you chose.
• If the recipient is not home or does not answer, we will try to contact them and you and agree on a solution: handing over to a neighbor, leaving it at the door, or delivering again.
• Please give a correct address and phone number. If the details are wrong, delivering again may cost an additional delivery fee.

Every bouquet is arranged in the shop from fresh flowers, and the flowers vary by season. This is why the photos on the website are for illustration, and slight changes in flower types and shades are possible. When a particular flower or component is out of stock, we replace it with a similar flower or component and keep the style, size and value. If a significant change is needed, we will call you first.

This policy was written in accordance with the Israeli Consumer Protection Law, 5741-1981 (sections 14C to 14E), and does not reduce any right the law gives you.

Cancelling before we start preparing

You can cancel any order as long as we have not started preparing it. You will receive a full refund of the amount paid, with no cancellation fee. For a same-day order, preparation starts quickly, so it is best to call.

Flowers and products made especially for you

Under the law (section 14C(d)), the right to cancel a distance purchase does not apply to perishable goods and to products made especially for you. So once we have started preparing, and after delivery, there is no cancellation or return of: flower bouquets, flower arrangements, bridal bouquets, flower crowns, funeral sprays and funeral wreaths, car decorations, inflated helium balloons, and number balloons assembled at your request.

Wine, chocolate, gifts, potted plants and orchids

• You can cancel within 14 days of the day you received the product, or of the day you received the transaction details in writing, whichever is later.
• Return the product to the shop in the same condition as it was received: wine and chocolate in sealed packaging, and a potted plant or orchid kept in its original pot.
• The refund is the full price paid for the product, with no cancellation fee.
• Senior citizens, people with disabilities and new immigrants, as defined in the law, may cancel within 4 months, if the order included a conversation with us (for example by phone or WhatsApp).

A damaged product, or one different from what was ordered

If the order arrived damaged, or materially different from what you ordered, tell us right away, preferably the same day and with a photo. We will replace the product, or you will receive a full refund, with no cancellation fee.

How to cancel

By phone at 052-6009393 or 04-9081486, on WhatsApp, by email at etiflowershop@gmail.com, or by registered mail to the shop's address. In your message, write your full name, ID number and order number.

Refund

The refund will be made within 14 days of the day we received your cancellation notice, to the card you paid with. If we cancel an order, you will receive the full amount paid.

An invoice is sent automatically by Cardcom to the email address you gave with the order. If you did not give an email address or did not receive it, contact us and we will send a copy.

How we use your details: see the privacy policy.

• Phone: 052-6009393, 04-9081486
• WhatsApp: 052-6009393
• Email: etiflowershop@gmail.com
• Address: HaPisga 20, Merkaz Ma'aravit, Karmiel, postal code 2183104
• Hours: Sun–Thu 09:00-19:00, Fri 08:00-14:00

Israeli law applies to these terms and to orders on the website. Jurisdiction lies with the competent court in Israel. We may update the terms from time to time. Each order is governed by the terms that were in force on the day of the order.